Documentation
Turn your product knowledge into support your team can actually use
Connect the documentation your team already has and make it easier to give customers fast, consistent answers without starting from scratch every time.
Scale customer support without adding more load to your team.
Intake answers repetitive questions about your software so your team can focus on the cases that really need intervention.
Your customers need answers,
all the time
Customers ask questions every day, and even the best teams can struggle to keep up. But great customer service does not have to feel complicated.
How do I invite a new teammate?
Where can I change the billing details?
Can anyone help me set this up?
Where do I find this feature?
I cannot access the dashboard.
Why do I not have permission for this?
Not sure where to check this.
The integration is throwing errors.
How do I reset my password?
Where can I update our workspace settings?
Is this included in my current plan?
How do I connect this with Slack?
Can you explain how this workflow works?
Meet your customer support
command center
From repetitive product questions to human handoff, give your team connected documentation, faster replies, and clearer support, all in one place.
Answers
Answer repetitive product questions without adding more load to your team
Intake helps handle common product questions using your documentation, so your team can spend less time replying to the same thing again and again.
Escalation
When a question needs a person, move it forward without extra back and forth
Intake helps your team focus on the conversations that really need attention instead of getting stuck in repetitive support work.
Insights
Understand what customers ask and where your team spends time
Turn daily support activity into something visible. See recurring questions, spot patterns, and understand what is really getting resolved.
Resolve the repetitive,
focus on what matters.
Intake helps teams handle repetitive product questions faster, so support can spend less time answering the same thing and more time on the cases that really need attention.
How do I set this up?
Help customers understand setup steps and get started faster.
Where is this feature?
Answer common product questions without making customers wait.
I can’t access my account
Help with login, permissions, and account access issues.
How does this work?
Resolve repetitive product questions with clear answers from your documentation.
Why is this giving an error?
Handle common support questions before they become a back and forth.
How do I set this up?
Help customers understand setup steps and get started faster.
Where is this feature?
Answer common product questions without making customers wait.
I can’t access my account
Help with login, permissions, and account access issues.
How does this work?
Resolve repetitive product questions with clear answers from your documentation.
Why is this giving an error?
Handle common support questions before they become a back and forth.
Billing questions
Help customers find answers about plans, invoices, and payment details.
Password reset
Reduce repetitive password and recovery requests.
Integration setup
Guide customers through common integration and connection questions.
Workspace settings
Answer recurring questions about account, workspace, and team settings.
Feature availability
Help customers understand what is included and where to find it.
Billing questions
Help customers find answers about plans, invoices, and payment details.
Password reset
Reduce repetitive password and recovery requests.
Integration setup
Guide customers through common integration and connection questions.
Workspace settings
Answer recurring questions about account, workspace, and team settings.
Feature availability
Help customers understand what is included and where to find it.
Work better across teams
without losing customer context
Built for teams that want to support customers faster, stay aligned internally, and spend less time repeating the same answers.
Support teams
Resolve issues faster, spot patterns earlier, and share customer context automatically.
Product teams
Turn support signals into clear product priorities and keep everyone aligned.
GTM teams
Keep account context, updates, and requests visible across the full customer journey.
Scale with security
Intake is audited and certified by industry-leading third party standards.
GDPR
CCPA
SOC 2